I purchased a Cigar Oasis PLUS 3.0 humidifier and was excited as a kid on Christmas when it arrived yesterday. After a bit of time trying to get the device's WiFi configured I gave up and decided to call this morning.
This morning I get customer service on the phone and was told that the majority of their customers aren't interested in the WiFi functionality and that the iOS application isn't working yet.
Okay…
#developerfail all around
I was debating buying the Magna 3.0 for my tower humidor if this worked out well, but there's a slim chance in hell of that happening now.
This morning I get customer service on the phone and was told that the majority of their customers aren't interested in the WiFi functionality and that the iOS application isn't working yet.
Okay…
- How do ship a product that isn't ready?
- The app was added to the App Store 3 weeks ago, what's taking so long?
- How is your response simply "It isn't ready yet?" -- this is supposed to have a subscription attached, offer me a discount or something.
- Fix your support materials - The troubleshooting section of the website points to a video, follow the link and it says "coming soon"
#developerfail all around
I was debating buying the Magna 3.0 for my tower humidor if this worked out well, but there's a slim chance in hell of that happening now.
