Xikar warranty bitch/rant

[irratebass]

Ugh why did Xikar change their warranty? Can no longer just go to a retailer and turn in your items for an exchange/return. Now have to go to their website register online *even though I already have an account* then have to find my particular item I want to send back *Stratosphere*, THEN I have to wait for a special # and instructions for mailing it back.....ugh.

Why can't I just send it back along with a nice love letter of what is wrong with the item? Quite an inconvenience.

Ok bitch/rant over......move along

 

[BloodWood]

Figures, dumb-ass BloodWood had no idea a simple retail exchange was available.
I've sent two punch cutters back in the past for 'sharpening'.
Of course, they returned a brand new cutter each time.

 

[irratebass]

Figures, dumb-ass BloodWood had no idea a simple retail exchange was available.
I've sent two punch cutters back in the past for 'sharpening'.
Of course, they returned a brand new cutter each time.

Used to be able to take em in and they would happily exchange or replace and they would ship back to Xikar........I heard what Xikar would do was they would repair items and then send them to the troops, which is awesome, not sure they do that anymore though.

 

[Bostoneo]

my locals stopped carrying xikar for that reason

 

[irratebass]

my locals stopped carrying xikar for that reason

Hmmm Interesting

 

[Bostoneo]

Hmmm Interesting

xikar doesnt make the best quality stuff known to man anyways. Its chinese junk.

 

[drjammer]

xikar doesnt make the best quality stuff known to man anyways. Its chinese junk.

That's what happened to Palio as well

 

[multi-useless]

xikar doesnt make the best quality stuff known to man anyways. Its chinese junk.

That's what happened to Palio as well

I keep hearing that about both companies, but I've had great luck with both. My primary X8 (the one in my garage) has probably a few thousand uses and it still works great

 

[Redneck_toy]

Havent sent anything back lately, but as of last year, their warranty was pretty good. Send it in, get a replacement in 10 days or so.....
Shitty if that's changed now.....

 

[Tyler86]

@irratebass what broke?

What else is there if not Xicar or Palio?


Stupid Tapatalk

 

[drjammer]

I keep hearing that about both companies, but I've had great luck with both. My primary X8 (the one in my garage) has probably a few thousand uses and it still works great

I have an original Palio that I bought in 2011 and it is still going strong, however, I have heard the new Palio's are nowhere near as good.

 

[irratebass]

@irratebass what broke?

What else is there if not Xicar or Palio?


Stupid Tapatalk

My Stratosphere died on me, It was given to me at a Cigarfest 3 yrs ago, It was working like a champ, then I refilled it and now it won't light or even spark......weirdest thing. I purged/refilled several times as well.

 

[irratebass]

I have an original Palio that I bought in 2011 and it is still going strong, however, I have heard the new Palio's are nowhere near as good.

I still have my original one as well, i just don't use it much....love my perfect cutter and my brand new Colibri V-cutter.

 

[BloodWood]

I purged/refilled several times as well

Sounds like a dirty burner.
Drink a few cups of coffee, then watch this dude on cleaning a lighter.
Careful, his monotone voice and less than enthusiastic mannerisms will put you to sleep.

If it's really gunked up I use a combination of alcohol, Q-tips and toothpicks to remove the crap.

 

[irratebass]

Sounds like a dirty burner.
Drink a few cups of coffee, then watch this dude on cleaning a lighter.
Careful, his monotone voice and less than enthusiastic mannerisms will put you to sleep.

If it's really gunked up I use a combination of alcohol, Q-tips and toothpicks to remove the crap.

Thanks for the link, I will try that as well.

I tried this method, and now my shits fucked up

 

[BloodWood]

The number one rule in life:
Never trust any MFer named 'Brad'.
Except me, of course.

 

[irratebass]

 

[Bostoneo]

spark

its probably shorting out against the chamber, realign it with a toothpick

 

[Wookie]

The good thing I've found with Xikar is they honor their warranty. I have returned at least 5-6 lighters over the years, always by mail now, and I've always received the same or an upgrade from them. The RMA process is def a bigger PITA, but I don't know any other lighter companies who stand behind their products as well as these guys.